ORDER INFORMATION

Please Note:
No verbal orders accepted.
Production time begins upon approval of art & credit.
You will receive an e-mail or paper proof on all new
orders & repeat orders with changes.
Written approval required before production will begin.

OVERRUNS / UNDERRUNS

(Orders over 1000 units)
Industry standard of plus or minus 5%.
Exact quantities, add 5% to item unit price.
Orders specifying "no overruns" may still receive up to
5% under, and vice versa.

ART INFORMATION

ELECTRONIC ARTWORK

Email Address: art@kenroindustries.com
We recommend all files be sent via e-mail or disk. Hard
copy must be sent with order. If all requirements are met
NO art charges will apply. Customers will be held
responsible for any charges (see below) incurred to
resolve problems if the digital file is not received in a
usable format.

ACCEPTABLE FILE TYPES

Illustrator 9.0 (preferred)
ZIP (compression file)
Photoshop 6.0
Stuffit (compression file)

ACCEPTABLE IMAGE TYPES

Vectorized (preferred)
EPS
TIFF (minimum 300 dpi resolution)
JPEG (minimum 300 dpi resolution)
PDF files are not acceptable (used for view only)

ACCEPTABLE DISK MEDIA

Disk or file must be Macintosh-Compatible.
All illustrations, fonts and scans must accompany the
design layout on disk. All fonts should be converted to
paths or outlines before we receive file. We reserve the
right to manipulate files to better accommodate our
printing needs (edit typeface sizes, line weights, etc.).
Embedded or placed images that have to be manipulated
or altered will incur art charges.

FEES

Art charges will apply if requirements are NOT met and
any necessary alterations are involved in order to
meet production standards.

Art charges: $40.00 (H) minimum per hour.
This includes excessive touch-up "rework" or "clean up"
and art submitted less than 1/4 final size etc.
If customer waives art charge, factory reserves the right
to use submitted art as is.
WE DO NOT ACCEPT FAXED ART.
Full design service capabilities are available from our
in-house graphics department.
Font style must be indicated or art department will
choose most suitable font for item or event.

PRODUCTION INFORMATION

Production time begins when art & credit are approved.
Changes may delay production and shipping.
Rush orders - Contact factory for production times and
up-charge.

PACKAGING

For special fulfillment (packaging) call for pricing.

SHIPPING INFORMATION

FOB factory in New York. Unless shipping methods or
instructions are specified, we reserve the right to ship
by most beneficial means of transportation.
Complete shipping instructions must be accompanied
with each order.
Orders will be shipped directly to distributor if "ship to
address" is NOT provided upon completion of order.

SHIPMENT CHARGES

Normal shipping & handling charges apply to all orders.
Third party shipping is available, however MUST be
specified on P.O. Provide account number.
Drop shipments $5.00 (G) per additional location.
Split shipments $5.00 (G) on different dates.
Due within 30 days.
COD - Contact Factory.

CLAIMS

Damaged/Defective/Misprinted merchandise.
ALL CLAIMS must be made to factory within 30 days of
invoice. NO EXCEPTIONS. Failure to do so will void all
claims.